Privacy Policy
Effective Date: September 30, 2026
The Compass Care Network, LLC d/b/a Compass Senior Living Advisors (“CSLA,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, schedule a consultation, communicate with us, or otherwise interact with Compass Senior Living Advisors.
1. Information We Collect
Depending on how you interact with CSLA, we may collect information that you voluntarily provide, including:
Name/Email address/Telephone number
Preferred method of contact
Relationship to the person seeking assistance
Information about the individual who may need senior living or care-related assistance
General location and preferred geographic area
Current living situation
Senior living or support preferences
Anticipated timing or urgency
Approximate budget ranges and potential funding sources
General information regarding mobility, activities of daily living, memory or cognitive concerns, and support needs
Information concerning housing, moving, downsizing, or transition needs
Information provided when scheduling an appointment
Information contained in messages, forms, or other communications you send to us
We may also automatically receive certain technical information when you use our website, such as IP address, browser or device information, pages visited, referring pages, and information collected through cookies and similar technologies.
We ask that you not submit Social Security numbers, financial account information, Medicaid or insurance identification numbers, medical records, or other highly sensitive documents through our general website inquiry forms unless we specifically provide an appropriate method and request that information.
2. Information About Another Person
You may provide information about a family member, loved one, client, or other person when seeking assistance from CSLA.
Please provide only information that is reasonably necessary for us to understand the situation and assist with your inquiry. By submitting information about another person, you represent that you have an appropriate basis to provide that information to CSLA.
Our initial website inquiry is intended to help us understand your situation and is not intended to serve as a complete medical, clinical, or care assessment.
3. How We Use Information
We may use information we collect to:
Respond to inquiries and requests for assistance
Understand senior living, aging-in-place, care, and transition needs
Communicate with prospective clients, clients, family members, and authorized representatives
Schedule consultations and follow-up communications
Research or identify potential senior living or care options when requested
Coordinate services and support related to a client's situation
Maintain client and prospective-client records
Operate and improve our website and services
Manage our customer relationship management (“CRM”) and internal workflows
Send service-related confirmations, reminders, and communications
Provide educational information or other communications where appropriate and permitted
Protect the security and integrity of our website and systems
Comply with applicable laws, regulations, legal processes, and contractual obligations
We do not use information submitted through our website to make medical diagnoses or provide medical treatment.
4. How We May Share Information
We do not sell personal information submitted to CSLA through our client inquiry process.
We may share information when reasonably necessary to provide requested services or operate our business, including with:
Senior living communities or care providers when appropriate to assist with a client's search or placement and consistent with the client's direction
Service providers that help us operate our website, communications, scheduling, CRM, data storage, or other business systems
Professionals or service providers involved in a client's transition when requested or authorized
The Compass Care Network, LLC and applicable Compass-affiliated services when relevant to services requested by the client
Government authorities, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect legal rights, safety, or security
We seek to limit information shared to what is reasonably appropriate for the purpose for which it is being shared.
5. Compass-Affiliated Services
Compass Senior Living Advisors is operated by The Compass Care Network, LLC.
The Compass Care Network is developing related services designed to assist older adults, caregivers, and families with different aspects of aging and care transitions. These include Compass Senior Transitions and The Caregiver's Compass, as well as other services that may be developed in the future.
Information may be shared among applicable Compass services when reasonably necessary to respond to a request, coordinate services requested by you, or support an ongoing client relationship.
We will not assume that a request for one Compass service constitutes authorization for unrelated services or marketing.
6. Website Hosting and Service Providers
Our website is hosted using the Wix platform. Wix and other technology providers may process or store information as necessary to provide website hosting, forms, scheduling, CRM, communications, analytics, security, and related functionality.
Third-party services used by our website may maintain their own privacy policies and data-processing practices.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies necessary for website functionality, security, preferences, analytics, and other purposes.
Some third-party services or integrations may also use cookies or similar technologies.
Where applicable, we use a cookie-consent management tool to provide visitors with choices regarding nonessential cookies and tracking technologies.
You may adjust available cookie preferences through the consent controls provided on our website and through your browser settings.
8. Communications
If you provide contact information to CSLA, we may contact you by telephone, text message, or email in connection with your inquiry, consultation, requested services, follow-up, or ongoing client relationship.
Where required, separate consent may be requested for marketing or promotional communications.
You may ask us to stop nonessential promotional communications at any time. Service-related communications necessary to respond to an inquiry or provide requested services may still be sent as appropriate.
9. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure.
For this reason, please do not submit highly sensitive information through general website forms unless specifically requested through an appropriate method.
10. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business and client records, comply with legal or contractual obligations, resolve disputes, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and the nature of the relationship.
11. Your Privacy Choices and Requests
Depending on applicable law and your relationship with CSLA, you may have rights concerning your personal information, which may include requesting access to, correction of, or deletion of certain personal information.
You may also contact us if you have questions about how your information is being used or wish to update information you previously provided.
Requests may be subject to reasonable identity verification and any legal or record-retention obligations that apply.
To submit a privacy-related request, please contact us using the information listed below.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, senior living communities, educational resources, or other external services.
CSLA does not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information directly to them.
13. Children's Privacy
Our website and services are intended primarily for adults seeking senior-care, senior-living, caregiving, or transition-related information and assistance.
We do not knowingly use the website to solicit personal information directly from children under the age of 13.
If we learn that personal information from a child under 13 has been submitted without appropriate authorization, we will take reasonable steps to address the information as required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, or legal obligations change.
When we make changes, we will post the revised policy on this website and update the effective date above. Material changes may be communicated in additional ways when appropriate.
15. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or your personal information may be directed to:
The Compass Care Network, LLC
d/b/a Compass Senior Living Advisors
Website: csladvisors.com
Email: info@yourcompassnetwork.com
Please include enough information for us to understand and respond to your request.